Call Centre Training & Coaching

Your Client Service Representatives:

Are below goal or inconsistently attaining their KPIs.

Escalate calls also easily.

Must use a range of counter supplies.

Have merchandise, knowledge and systems coaching nevertheless are Lacking in communications abilities.

Do not handle conflict well with clients.

Are sometimes more worried about maintaining under Call Time KPIs than knowing their client.

Lack construction in their client talks.

Induction and/or instruction is frequently focused on merchandise and Systems, not client participation.

 

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